CLO's Lifelong Learning for Literacy Practitioners

Core Skills

Common Skills for Literacy Practitioners

| Approaches to Adult Learning and Learner | General Teaching Methods and Strategies |

| Teaching Literacy and Numeracy | Assessment and Evaluation |

| Communicating and Working in a Learning Environment | Professional Issues, Activities and Development |

| Supplemental: Program Development and Administration |

V.  Communicating and Working in a Learning Environment

1. Knowledge and Understanding
   1. Good practice in interview situations (e.g., establishing comfortable environment, outlining purpose and process, techniques for questioning).
   2. Types of educational programs learners can advance to, steps to take and barriers they might encounter.
2. Awareness
   1. Non-verbal communication markers (e.g., body language, personal space).
   2. Intercultural factors in communication (e.g., assumptions about participation in different contexts, topics to be discussed, expected responses, relationships with authority).
   3. Techniques for negotiation and conflict resolution in learning situations and when working with colleagues, clients, community.
   4. Types of counselling and their relevance to literacy learning (e.g., educational, career, personal, advocacy). Local and regional resources, support services and referrals for learners beyond literacy organizations.

Designed and hosted by in collaboration with CLO