Common Skills for Literacy Practitioners
| Approaches to Adult Learning and Learner | General Teaching Methods and Strategies |
| Teaching Literacy and Numeracy | Assessment and Evaluation |
| Communicating and Working in a Learning Environment | Professional Issues, Activities and Development |
| Supplemental: Program Development and Administration |
V. Communicating and Working in a Learning Environment
- Knowledge and Understanding
- Good practice in interview situations (e.g., establishing comfortable environment, outlining purpose and process, techniques for questioning).
- Types of educational programs learners can advance to, steps to take and barriers they might encounter.
- Non-verbal communication markers (e.g., body language, personal space).
- Intercultural factors in communication (e.g., assumptions about participation in different contexts, topics to be discussed, expected responses, relationships with authority).
- Techniques for negotiation and conflict resolution in learning situations and when working with colleagues, clients, community.
- Types of counselling and their relevance to literacy learning (e.g., educational, career, personal, advocacy). Local and regional resources, support services and referrals for learners beyond literacy organizations.